TERMS AND CONDITIONS
Please find below the terms and conditions that apply when booking your holiday, course or trip with Gana Borneo Tours Sdn Bhd :
MAKING A BOOKING
The fullest possible information is required in order to handle your reservation efficiently. Please advise exact:
- Arrival / Departure dates and flight details.
- Names in full with gender (Mr / Mrs / Miss Etc) and age.
- Rooming list with number / type of rooms and meals required.
- Please book as early as possible to avoid disappointment.
To pay for your reservations, we offer the following payment options:
Direct Bank-In or Wire Transfer – Malaysian Ringgit
Credit Card Payment (3% Convenience Fee) – Charged in Malaysian Ringgit
Direct Bank-In or Wire Transfer (Malaysian Ringgit)
Account Name: GANA BORNEO TOURS SDN BHD
Bank Name: HONG LEONG BANK
Swift Code: HLBBMYKL
Current Account No: 11100017064
Bank Address: HONG LEONG BANK 5th-6th Ground Floor, Lorong Lintas Plaza, Lintas Plaza, 88300 Kota Kinabalu, Sabah, Malaysia.
Credit Card Payment (Charged in Malaysian Ringgit)
We accept the following credit cards:
Visa Card Master Card
* Please note that a surcharge may apply for credit card payments on these transactions.
The cancellation of booking by client, must do in written and below the cancellation policy will apply:
If you cancel between 30 days or more from date of your trip/course/experience, we will charge 50% the total package cost.
If you cancel within 5 – 29 days or less from the date of your trip/course/experience, we will charge 75% of the total package cost.
If you cancel within 4 – 7 days from the date of your trip/course/experience, we will charge 95% of the total package cost
If you fail to turn up for a trip (“no show”) you will still be charged the full package cost. We will charge 100% of the total package cost
We will not refund in respect of any unused services (or part) included in a package.
Gana Borneo Tours Sdn Bhd recommends that have your own comprehensive travel insurance that covers personal accidents; damage and loss of property; any expenses incurred due to the delay or cancellation of transportation services; and medical expenses. Gana Borneo Tours Sdn Bhd cannot be held responsible or liable for the damage and any loss of personal property during any portion of the trip taken with us.